Providing great service with a smile is something that waitress Keri Marie Carlson always strives to do when working at her job at GW Carson’s Restaurant in the coastal town of Branford, Connecticut. Her boss describes her as a hard worker and “a joy to have at Carson’s.”
She had no idea when she was showing a customer and his wife to their table on April 10th that he would be leaving her in tears. What happened next is something that has not only changed her life, it’s gone on to touch the lives of those around her.
10. Waitress, Single Mom, Volunteer
Keri is a single mom of two kids, an 8-year-old daughter, and 6-year-old son. When she’s not working as a waitress at GW Carson’s Restaurant, she enjoys donating her time as a volunteer princess for the organization CT Princess Parties LLC where she arrives as a princess at parties held for children with special needs.
9. Could You Repeat That?
One night at work, as Keri greeted a customer and showed him to his table, he observed that she was having a hard time hearing him. “On the way over he noticed that I was wearing one hearing aid,” Keri said. “I kept asking him to repeat himself, and he asked if it would help if I had two.”
8. Surprise Of Her Life
Keri explained to him that she usually did have two hearing aids but that one was broken and in need of repair. Without it, she couldn’t hear on that side. She seated the customer and his wife and walked toward the back of the restaurant. What happened next took Keri completely by surprise.
7. The Unexpected Happens
“I didn’t say I needed the money or anything like that,” Keri later explained. “He came into the back, and called me over and said ‘I want to give you something, but I’m not going to take no for an answer…’ I was shaking, and told him no.”
6. I’m Not Taking No For An Answer
The customer, however, had more to say. “I know you’re a good person, I know you work hard, and I want to give this to you. Here is $500 and I’m not going to take no for an answer.” Shocked, Keri said she tried to give him back the money.